Accela Citizen Portal


The City of DeLand DOES NOT ask for your credit card information over the phone.

If you receive a call asking for this information please hang up and call 

386-626-7007 option 1 and report it. 

  Click on the image/link below to access the portal.  Instructions and links to navigate the system are also provided below.Accela PortalAccela Portal


Instructions / Requirements

* Need assistance setting up your account? Use our Accela Application Instruction Sheet (PDF).

* Need assistance with submitting an Application or setting up a Pre-Application Meeting? Register for an account under New Users (view the Accela Application Instruction Sheet - ADA (PDF)). Choose the Planning tab, then select Record Type. Complete the application/request. Note: When entering address for Step 1, enter parcel number first, and when found, enter street number (or 0 if no street number) and street name. Once the application/request is received in the system, a Senior Planner will be assigned. The Senior Planner will contact you to set up an available date and time.

* Need to make a payment, but don't know where in your account? Follow these Making a Payment (PDF) instructions.

* Can't find your documents in your account? Need a copy of an application or staff report? Use Search. Follow the Accela Search Instruction Sheet (PDF).